Sutherland Global Services

Associate Manager - PY - Support Training

1 month ago
Job ID
2017-32174
Category
Training
IN-Hyderabad

Overview

Sutherland is seeking an analytical and attentive person to join us as Associate Manager - PY - Support Training. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Influence the lives of others: Develop, train, and manage team members
  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions
  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations
  • Empower the workforce: Oversee program trainers in creating, facilitating, and/or revising training materials and documents to equip staff with fundamental skills and knowledge

Qualifications

Education Requirements: Graduate

 

To succeed in this position, you must:

 

  • Be able to work independently without any supervision
  • Be willing to travel should there be a business requirement
  • Be strategic in developing solutions and process improvements
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional report with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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