Sutherland Global Services

ServiceNow Developer

1 month ago
Job ID
Technology - GTI


Sutherland is seeking an attentive and technical person to join us as a ServiceNow Developer. We are a group of supportive and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


  • Define Sutherland’s reputation: Ensure compliance to ITIL & Information Security Policies
  • Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge
  • Improve the company: Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs
  • Strengthen relationships: Provide the required support to the management team in ensuring seamless operation and support to the customers
  • Take the lead: Design and code applications; configure work flows and settings; build interactive web-based and mobile-based UIs for the ServiceNow applications
  • Impact the bottom line: provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction


Education Requirements: University degree or equivalent

Experience Requirements: 2+ years of experience in design and development of applications in ServiceNow


To succeed in this position, you must:


  • Have good JavaScript programming skills
  • Have good knowledge on debugging and testing
  • Have a passion for software development and problem solving skills
  • Have good understanding of the ServiceNow product suite and capabilities
  • Be creative and resourceful in finding effective solutions to problems and situations
  • Have basic knowledge of the ITIL framework and IT Service Management processes
  • Be persistent in working through challenges and doing whatever it takes to get the job done
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be able to understand the requirements and provide a comprehensive solution for design and code applications
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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