Sutherland Global Services

Sr. Specialist

3 weeks ago
Job ID
Operations - Service Delivery


Sutherland is seeking an attentive and goal-oriented person to join us as a Senior Specialist. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


  • Build the company: Seek, develop, and maintain relationships with potential, current, and future clients
  • Support the team: Provide assistance to the FLA'S with respect to their queries related to product & process
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines


To succeed in this position, you must:


  • Be proficient in MS Office applications
  • Be strategic in developing solutions and process improvements
  • Have excellent sales knowledge; product & process knowledge
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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