Sutherland Global Services

CX Training Manager

1 month ago
Job ID
2017-32449
Category
Training
IN-

Overview

Sutherland is seeking an analytical and attentive person to join us as a CX Training Manager. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Influence the lives of others: Develop, train, and manage program trainers
  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Empower the workforce: Oversee program trainers in creating, facilitating, and/or revising training materials and documents to equip staff with fundamental skills and knowledge

Qualifications

Education Requirements: Any Graduate

 

To succeed in this position, you must:

 

  • Have CX Domain knowledge
  • Be strategic in developing solutions and process improvements
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional report with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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