Sutherland Global Services

Senior Team Manager

1 month ago
Job ID
2017-32496
Category
Operations - Service Delivery
IN-TN-Cochin

Overview

Sutherland is searching for a Senior Team Manager to lead, develop, and motivate a high-performance team of support professionals.  We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence.  If you believe you have what it takes and you’re ready to take the next step in your career, apply today!

Responsibilities

  • Influence the lives of others: Develop, train, and manage team members
  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations

Qualifications

Education Requirements: Bachelor’s Degree

 

To succeed in this position, you must:

 

  • Be well Verse in MS Office applications
  • Be customer-oriented in managing communications and issues
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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