Sutherland Global Services

Account Manager

2 weeks ago
Job ID
2017-32625
Category
Service Delivery Leadership - Account Manager
IN-KL-Cochin

Overview

Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Improve the company: Make recommendations to enhance processes and boost ease and efficiency
  • Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis and keen observations
  • Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations

Qualifications

Education Requirements: Graduate

Experience Requirements: 5+ years of Insurance BPO experience (preferable in a Lead Role); experience in Insurance Claims back office process

 

To succeed in this position, you must:

 

  • Have Insurance domain knowledge
  • Have excellent working knowledge of MS Office applications
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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