Sutherland Global Services

Sr. Specialist-Quality

1 month ago
Job ID
2017-32684
Category
Operations - Quality
IN-MH-Mumbai

Overview

Sutherland is seeking an attentive and analytical person to join us as a Senior Quality Specialist to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Qualifications

Education Requirements: Graduate

Language Requirements: Malayalam and English

 

To succeed in this position, you must:

 

  • Be able to work in a fast-paced environment
  • Have good understanding of MS Office applications
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed