Sutherland Global Services

Quality Specialist

3 weeks ago
Job ID
Operations - Quality


Sutherland is seeking an attentive and detail-oriented person to join us as a Quality Specialist. We are a group of hard-working and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


  • Uphold standards: Perform quality and accuracy checks for process documents by team members
  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Define Sutherland’s reputation: Oversee and carry-out quality checks per client parameters; ensure accurate reporting and documentation
  • Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations


Education Requirements: Graduate

Experience Requirements: Healthcare experience


To succeed in this position, you must:


  • Have experience in client interaction
  • Be able to work in MS Office applications
  • Be able to work in a fast-paced environment
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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