Sutherland Global Services

Team Manager

2 weeks ago
Job ID
Operations - Service Delivery


Sutherland is searching for a Team Manager to lead, develop, and motivate a high-performance team of support professionals.  We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence.  If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!


  • Take the lead: Maintain service levels within the prescribed targets
  • Recruit top talent: Coordinate and conduct interviews for new candidates
  • Keep management updated: Prepare staff progress and productivity reports
  • Impact the bottom line: Oversee workforce trends and forecasts; work with HR to ensure adequate staffing
  • Ensure success: Oversee customer satisfaction and quality metrics; ensure metrics are met and maintained at a high standard
  • Influence the lives of others: Develop, train, and manage team members; review team member performance and discuss areas of improvement and excellence
  • Strengthen relationships: Establish and maintain communication with clients and vendors; provide information regarding performance and progress and proactively manages client escalations
  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions; supervise staff training, motivational and incentive programs, and adherence to personnel policies and standards


Education Requirements: Graduate in any stream

Experience Requirements: People Management Experience


To succeed in this position, you must:


  • Have excellent people management skills
  • Have excellent understanding of MS Office applications
  • Be customer-oriented in managing communications and issues
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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