Sutherland Global Services

Associate Manager - Quality

1 month ago
Job ID
2017-32906
Category
Operations - Quality
IN-TN-Cochin

Overview

Sutherland is seeking an attentive and analytical person to join us as an Associate Manager of Quality to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Qualifications

Education Requirements: Graduation

 

To succeed in this position, you must:

 

  • Be able to work in MS Office applications
  • Be able to work in a fast-paced environment
  • Have good retail knowledge and understanding
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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