The Global Human Resources Services (GHRS) Center - EMEA is responsible for developing and managing enterprise-wide HR processes and technology to manage specific administrative functions within a centralized contact and service center serving approximately 3000 Sutherland employees. Reporting to the Manager of the Shared Service Center (SSC), the Team Manager is responsible for operational oversight over HR representatives and HR specialists. Manage the performance (service, productivity and quality) of the team delivering day to day customer services to all employees and managers. Provide high quality and consistent advice and support in a cost effective and efficient way, to positively impact customer effectiveness, efficiency and confidence. To supervise the administration of the end to end HR transactional activities associated with the employment cycle. To actively engage in the continuous improvement of the Shared Services Center.
Bachelor’s degree required in Human Resources, Business Administration, Business Management, or equivalent.