Sutherland Global Services

Manager Transition

2 weeks ago
Job ID
Global Transition Team


Sutherland is seeking an organized, personable, and strategic Transition Manager. If you enjoy making things more efficient and creating strategic solutions to problems, then apply today to join our team!


  • Take the lead: Manage the expenditure within the process Transition, ensure all costs are recorded against products and services delivered; manage wider transition team involve additional project management resources; Produce detailed project plans to manage interdependencies
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations; Support the PMO in framing intelligent solutions/transition plans for multiple RFP’s responses
  • Drive Sutherland forward: Partner with clients and business/functional owners to successfully implement new business into our contact centers
  • Impact the bottom line: Own the implementation from initiation through post-launch handoff to steady state Operation Teams


Education Requirements: Bachelor’s degree or higher in Business, Project Management, or other relevant field

Experience Requirements: Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourcing or managed support services, specific examples include, complex non-voice projects, voice/call center projects, collections etc.; Experience of managing, direct or matrix, project managers, technical resource and other resource assigned to a process Transition; Commercial experience in the management of projects to budgetary constraints

Certification Requirements: PMP & Six Sigma certification or higher recommended; PMP or Prince 2 certification recommended


To succeed in this position, you must:


  • Have knowledge of US healthcare
  • Be customer-oriented in managing communications and issues
  • Be strategic in developing solutions and process improvements
  • Have strong ability to persuade and influence client and stakeholder relationships
  • Have Commercial experience in the management of projects to budgetary constraints
  • Be a strong leader; be able to take the lead in making improvements and resolving issues
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have proven project management skills; be able to manage project teams to execute on key deliverables within agreed upon timelines
  • Have strong communication skills; be able to communicate confidently and effectively from Team Manager up through Executive level contacts


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