Sutherland Global Services

Manager - Consultant Learning Services

3 weeks ago
Job ID
BG-Sofia Bulgaria


Sutherland Global Services is seeking an analytical and strategic-thinking person to join us as Manager of Training Operations. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


  • Responsible for the throughput & New Hire Attrition – as deemed by the upstream processes – 0 – through end of Nesting + 30 days (varying degrees of accountability).
  1. Coach & Develop training specialist in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group.
  2. Proactively engages and manages the Client and service delivery relationship.
  3. Partners with Service Delivery/Quality  to determine needs and gaps within the program
  4. Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.
  5. Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable..
  6. Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements – via MIS Analyst/Coordinator (by client)
  7. Ensures consistency & compliance to all CLS mandated tools, & reporting guidelines for MIS
  8. Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave.
  9. Perform other related duties and assignments as required and as assigned by supervisor or manager.


  • Four year college degree and/or equivalent work experience
  • Minimum of six months supervisory/leadership experience required in Training or Service Delivery
  • Prefered minimum of one year classroom training experience
  • Preferred Training or Facilitation Certification - ASTD or DDI.
  • Strong understanding and application of Adult Learning Theories
  • Ability to determine the best course of action for a variety of customer issues in a time-sensitive environment

Strong facilitation, training, and presentation skills


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