Sutherland Global Services

Subject Matter Expert

1 month ago
Job ID
Operations - Service Delivery


Sutherland is searching for a Subject Matter Expert to join our expanding and supportive team. We are looking for a people-person with the passion to learn and become an expert in client-specific products and processes while striving to satisfy our client’s customers.  If you are ready to take your career to the next level, apply today!


  • Shape workplace culture: Offer support, boost engagement, and inspire positive attitudes
  • Help others: Relate to customers to remedy their frustration or confusion in resolving issues
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Support the team: Maintain superior knowledge of products and policies; ensure agents have the knowledge, skills, and equipment to carry out their job functions


Education Requirements: Bachelor’s degree preferred

Experience Requirements: Experience in handling people issues


To succeed in this position, you must:


  • Have strong technical knowledge
  • Have strong knowledge of MS Office applications
  • Have ability to coach and provide feedback to associates
  • Be customer-oriented in managing communications and issues
  • Be creative and resourceful in finding effective solutions to problems and situations
  • Be persistent in working through challenges and doing whatever it takes to get the job done
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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