Position requires a sound balance of solving for client customers, the client, program financials, and employees. Under the AM umbrella, the candidate will oversee and be responsible for KPI performance, staffing/capacity planning, training, operations, quality, reporting, and employee engagement. Team member will interact with a variety of customers including front line consultants, Team Managers, Account Managers, SGS senior leaders, and the client.
Manage all aspects of the service delivery operations, customer interaction and work with peers to drive strong people management and implement quality initiatives at site Account level.
Engage with and develop a high quality relationship with clients
Minimum of 2 years of relevant experience in a hospitality environment