Sutherland Global Services

Account Manager

1 month ago
Job ID
Operations - Service Delivery


Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions; Provide constructive feedback
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; Prioritize client deliverables and maintain TAT
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations; prepare & analyze the reports, take necessary actions to improve the process based on the analysis
  • Influence the lives of others: Develop, train, and manage team members; take ownership of the process and team members’ performance; supervise the team members productivity and quality; Set targets periodically and constantly follow it up with the agents; Conduct team huddles


Education Requirements: Bachelor’s degree

Experience Requirements: Healthcare domain experience



To succeed in this position, you must:


  • Have good knowledge in CPD Updates process
  • Have strong knowledge of MS Office applications
  • Have ability to possess coaching and mentoring skills
  • Have in depth knowledge of Healthcare domain process
  • Have capability to coordinate operations and team members
  • Be customer-oriented in managing communications and issues
  • Have ability to interact with employees across any level in the organization
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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