Sutherland Global Services

HR Representative - Global HR Services - EMEA

3 weeks ago
Job ID
Human Resources - Human Resource Management
BG-Sofia Bulgaria


The Global Human Resources Services (GHRS) Center – EMEA is responsible for developing and managing enterprise-wide HR processes and technology to manage specific administrative functions within a centralized contact and service center serving approximately 3000 Sutherland employees. The HR Representative serves as first point of contact for employee/manager assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and HR policies and procedures. This function works closely with the various HR teams, employees and managers. This position also supports the department in the administration of assigned transactional work.


  • Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, and e-mail interactions.
  • Manages employee changes, special pays, employee updates, and report running.
  • Interfaces with HR Business Partners, HRIS, Compensation, Benefits and Payroll personnel to assist in the administration and support of employee issues and problems.
  • Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures.
  • Escalates complex cases to the HR Shared Service Manager or field HR resources.
  • Responsible for the employee file maintenance.
  • Maintains high degree of confidentiality.
  • Performs other duties as requested.


Required Skills/Education


  • Requires a university degree or 1-2 years of Human Resource experience
  • Requires working knowledge of various areas of human resources including benefits, employment, pay-related practices/process, compensation and company policies and procedures.
  • Excellent written and verbal English
  • Excellent communication and customer service skills.
  • Ability to maintain confidentiality is required.
  • Ability to work with a diverse group of employees and individuals.
  • Strong knowledge of Microsoft Word, Excel, PowerPoint


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