Sutherland Global Services

Sr. Specialist Training

1 month ago(12/19/2017 2:53 AM)
Job ID
2017-33694
Category
Training
IN-Mumbai

Overview

Sutherland Global Services is seeking an attentive and dynamic person to join us as a Sr. Specialist - Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Keep management updated: Relay important information in the form of timely and accurate reports
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Set the path to success: Participate and lead the ongoing development of each team; audit calls and coach consultants focus group consultants; conduct NH/ Refresher training
  • Define Sutherland’s reputation: Drive the partnerships of our clients - both internal and external - to ensure consistent and effective development of all levels of leadership and coaching
  • Impact the bottom line: Focus on consistency and quality of all coaching interactions, developing individual and collective development plans and ensuring ongoing accountability of key influencers and stakeholders
  • Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge; Provide communication support during Nesting

Qualifications

Education Requirements: Graduate

 

To succeed in this position, you must:

 

  • Be able to work in MS Office
  • Have excellent coaching and facilitation skills
  • Be able to work in a fast-paced environment
  • Be strategic in developing solutions and process improvements
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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