Sutherland Global Services

Business Assistant - Lead Operations

2 weeks ago
Job ID
Operations - Service Delivery


Sutherland is seeking an attentive person to join us as a Business Assistant - Lead Operations. We are a group of supportive and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


  • Shape workplace culture: Offer support, boost engagement, and inspire positive attitudes
  • Build the company: Seek, develop, and maintain relationships with potential, current, and future clients
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Keep Sutherland grounded: Support, create, and oversee proper documentation and ensure adherence to policies and guidelines
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Take the lead: Design and maintain databases; file and retrieve documents and reference materials; conduct research, collect and analyze data to prepare reports and documents; review operating practices and implement improvements where necessary


Education Requirements: Bachelor’s degree


To succeed in this position, you must:


  • Be customer-oriented in managing communications and issues
  • Be creative and resourceful in finding effective solutions to problems and situations
  • Be persistent in working through challenges and doing whatever it takes to get the job done
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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