Sutherland Global Services

Associate Manager

2 weeks ago(1/8/2018 2:38 AM)
Job ID
Work Force Management


Sutherland is seeking a strategic-thinking and goal-oriented person to join us as Associate Manager of Work Force Management. We are a group of hard-working and forward-thinking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


  • Influence the lives of others: Develop, train, and manage team members
  • Drive Sutherland forward: Oversee achieving performance and productivity metrics
  • Take the lead: Develop an internal future managerial pipeline to fulfill quality and adequate talent needs
  • Set the path to success: Oversee, manage, and track forecasting of monthly and weekly volumes for successful planning
  • Keep things running: Oversee management of scheduling procedures and adherence; analyze real-time workload requirements
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations


Experience Requirements: Experience in managing the Resource Planning activities for Multiple programs


To succeed in this position, you must:


  • Be attentive to details
  • Be able to work in MS office applications
  • Have good knowledge of resource planning
  • Be able to work in a fast-paced environment
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


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